Shipping policy

1. Shipping Regions and Method

 

'Dongchimi' offers shipping services from South Korea to all mainland United States. All orders are dispatched via [e.g., EMS, FedEx, DHL - specify your main carriers].

 

2. Delivery Times

 

  • Order Processing Time: After your order is placed and payment is confirmed, products are typically dispatched within [1~3business days].

  • Estimated Delivery Time: The estimated delivery time from dispatch to the US is [7~14 business days]. This period can vary due to factors like local customs procedures, flight availability, weather conditions, and weekend/holiday schedules at the final US destination.

 

3. Shipping Costs

 

Shipping costs vary depending on the weight, volume of your order, and the destination country. The exact shipping fee will be displayed on the order summary page before you complete your payment. [Optional: You can add promotions like 'Free shipping on orders over X dollars' here.]

 

4. Customs Duties and Import Taxes

 

All international shipments to the United States may be subject to customs duties, import taxes, handling fees, and any other local charges. These additional costs are the sole responsibility of the recipient. 'Dongchimi' is not responsible for these fees, and we recommend that you check your local customs regulations before placing an order. Any additional costs incurred due to non-payment of taxes, such as delivery delays or returns, will be borne by the customer.

 

5. Tracking Your Order

 

A tracking number will be provided for all orders. We'll send you tracking information via email after your order has shipped, and you can monitor the real-time delivery status on the respective carrier's website.

 

6. Incorrect Address and Undeliverable Shipments

 

  • Accurate Address: Please ensure you provide an accurate shipping address when placing your order. Any additional costs incurred due to incorrect addresses leading to misdelivery or return will be borne by the customer.

  • Undeliverable: If a product is returned due to the recipient's absence or refusal to accept the delivery, the amount refunded may exclude round-trip shipping fees and other incurred costs, or the product may be re-shipped at the customer's expense.

 

7. Damaged or Lost Items

 

If your item is damaged or lost during shipping, please contact our customer service team at [Your Email Address] immediately within [48 hours] of receipt. Please include supporting evidence, such as photos of the damaged item, and we'll promptly investigate and take appropriate action.